Privacy Policy

Soles Electric
An Industrial Service Group LLC (“ISG”) Company

Last modified: 6-21-2024


Soles Electric, Inc.] (“Soles Electric,” “Company,” or“we”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website, (the “Site”), and other ISG-affiliated websites we operate from which you are accessing this privacy policy (each, an “ISG Website” and collectively with the Site, the “ISG Websites”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. Collectively, we refer to the ISG Websites, our online contact and survey forms, our emails to you, and any online interactions we have with you as the “Services.”

This policy applies to the information we collect:

  • On the Site and any other ISG Websites.
  • When you make a purchase from the Site or any other ISG Website.
  • In electronic messages between you and the Company, ISG or the Site or any other ISG Websites.
  • When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by any third party; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.

Beyond this policy, your use of the Services is also subject to and fully incorporates our Terms of Use, and our Terms and Conditions For Online Sales, Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any information to the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site or any other ISG Website or provide any information about yourself to us through the Services, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at the information below.

Residents of certain states under 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your Legal Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services, including information:

  • By which you may be personally identified, such as name, email address, credit card or other payment information, address, phone number or any other identifier by which you may be contacted online or offline (“personal information”);
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access the Site or other ISG Websites, and usage details.

Personal information does not include publicly available information from government records, deidentified or aggregate information, or information excluded from the scope of the California Consumer Privacy Act of 2018 (“CCPA”). We do not collect Sensitive personal information about you.

 The types of personal information we have collected, used, stored, and disclosed in the last twelve (12) months include the following categories of information for a business purpose:


Type(s) of Information


First Name, Last Name, Email, Phone Number, IP Address

Categories of personal information listed in the California Consumer Customer Records law

First Name, Last Name, Unique Personal Identifier, Online Identifier, Account Name, Professional or Employment-Related Information. Information within this category may overlap with other categories.

Internet or Other Similar Network Activities

Interactions with the Site

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Site or other ISG Websites. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us 

The information we collect on or through our Services may include:

  • Information that you provide by filling in forms on the Site or other ISG Websites, including, but not limited to, information provided at the time of requesting further services. We may also ask you for information when you report a problem with the Site or another ISG Website.
  • Records and copies of your correspondence (including email addresses) with us.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to the Site or other ISG Websites, including traffic data, analytics, logs, and other communication data and the resources that you access and use with the Services; and
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns;
  • Store information about your preferences, allowing us to customize the Site or other ISG Websites according to your individual interests; and
  • Recognize you when you return to the Site or another ISG Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of the Site or another ISG Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site or another ISG Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of the Site or other ISG Websites and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies

Some content or applications on the Site and ISG Websites are served by third parties, including application providers. These third parties may use cookies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

When you provide us with personal information to complete a transaction (e.g., verify your credit card, place an order, arrange for a delivery or return a purchase), you consent to our collecting it and using it for that specific reason. We also use information that we collect about you or that you provide to us, including any personal information:

  • To present the Services to you.
  • To provide you with additional information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Services.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to keep you informed about our latest offers. We may notify you of current promotions, specials, and new additions to the Site or other ISG Websites. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may also disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties we use to support our business;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about Service users is among the assets transferred;
  • To fulfill the purpose for which you provide it;
  • For any other purpose disclosed by us when you provide the information; or
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request;
  • To enforce or apply our the terms and conditions of this Privacy Policy, the Terms of use of our Site, the Terms and Conditions For Online Sales, and other agreements, including for billing and collection purposes; or
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own products or services, you can opt-out by sending us an email stating your request to If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or click the UNSUBSCRIBE link at the bottom of the email. This opt out method does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states, such as may have additional personal information rights and choices. Please see Your Legal Rights for more information.

Cross Border Data Transfer

To deliver the services through the Site, it may be necessary for us to share consumers’ personal information outside your country. We may share consumer personal information with Company affiliates and service providers located in the United States. In the event we transfer personal information outside of your country, we will take commercially reasonable measures to ensure the transfer complies with applicable data protection laws and personal information is securely transferred. If you have any questions about our data transfer practices, please contact us at the Contact Information provided below.

Accessing and Correcting Your Information

You may also send us an email at to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain countries may have additional personal information rights and choices. Please see Your Legal Rights below for more information.

Your Legal Rights

Some international and United States consumer privacy laws, like the CCPA, may provide their residents with additional rights regarding our use of their personal information.

These jurisdictions may provide (now or in the future) their residents with rights to:

  • Confirm whether we process their personal information;
  • Access and delete certain personal information;
  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose;
  • Data portability;
  • Opt-out of personal data processing for:
  • targeted advertising;
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects; or
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by location. To exercise any of these rights please contact us at To appeal a decision regarding a consumer rights request contact us at

Additional California Privacy Rights

California’s “Shine the Light” law permits Users of the Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the Contact Information provided below.

Verifiable Consumer Requests

If you are a resident of a state or country that provides you with specific rights over your personal information, you can exercise your legal rights by submitting a Verifiable Consumer Request to us by:

  • Emailing us at

Only you, or someone legally authorized to act on your behalf, may make a Verifiable Consumer Request related to your personal information. Making a Verifiable Consumer Request does not require you to create an account with us. You may only make a Verifiable Consumer Request for access to personal information twice in a 12-month period.

The Verifiable Consumer Request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and

Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a Verifiable Consumer Request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We will acknowledge receipt of a Verifiable Consumer Request within ten (10) days. We endeavor to respond to Verifiable Consumer Requests within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the Verifiable Consumer Request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to Verifiable Consumer Requests, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Withdraw Consent

Generally, we do not process personal information based on consent. However, in the event we do, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on said consent before its withdrawal. If you would like to withdraw your consent, please use the Verifiable Consumer Request method described above.

Data Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or other ISG Websites.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on this Site or an ISG Website home page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on this Site or another applicable ISG Website. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Site and other applicable ISG Website(s) and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Soles Electric
1552 Tulip Lane
Fairmont, WV 26554