Frequently Asked Questions

A: You can contact us several different ways:

Use our Contact Us Form for a quick response.

Phone: (304) 363-2058

Fax: (304) 366-9766

Email: sales@soleselectric.com

A: Absolutely! Give our service department a call at (304) 363-2058 & we will be happy to help however we can.

A: We accept Visa, Mastercard, American Express, and Paypal. We also accept Net terms if you have an account already established with us.

A: We are required to charge sales tax unless you are tax exempt. You can provide us with your tax-exempt certificate, and we will remove the sales tax from your order.

A: We currently only ship to locations in the US.

For Toshiba Electric Motor Warranty Information - Click Here

Submit your request to cancel your Soles Electric online account here Cancel My Online Account

A: Click HERE to read our terms & conditions along with our privacy policy.

You will be notified by email when your order ships.

A: Once your order is shipped, a tracking number will be emailed to you. You can also log into your online account to check your order status.

A: You can view your order status under "My Orders" in your account after logging in or contact us and we will be happy to check the status of your order.

A: Currently our online order minimum is $25.00.

A: If the item is in our stock, it will ship the same day. Non-stock parts will drop ship from the manufacturer.

A: Contact our customer service team and we will work with you to satisfy your request asap.

Use our Contact Us Form for a quick response.

Phone: (304) 363-2058

Fax: (304) 366-9766

Email: sales@soleselectric.com

A: Make sure the carrier notes any damage on the shipping paperwork. Take photos of the damage & contact our customer service team asap.

A: You have 30 days to return an item for refund. Returns may be subject to a restocking fee. Electrical parts are not returnable. Special order parts may not be returnable. All return freight must be paid for by the customer. Click here to fill out an RMA Form Online.